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PAC pulls up Railways over gaps in passenger amenities despite promises

CAG found bio-toilets non-functional at 491 of 512 stations; PAC demands response within a month after four reports since 2007.

01 / What happened

What happened

CAG audit (Report No. 31 of 2026) and PAC meeting on 17 Sept 2026 flagged massive amenity gaps across Indian Railways 512 non-suburban stations.

The PAC on 17 September 2026 pulled up Indian Railways over serious gaps in passenger amenities, citing a CAG audit of 512 non-suburban stations.

Bio-toilets β€” a flagship initiative β€” were deficient or non-functional at 491 of 512 stations, the CAG Report No. 31 of 2026 found.

Water tests found E. coli at 49 stations (2022-23) and 56 stations (2023-24); Wi-Fi and water-vending also flagged deficient at 65/380 and 29/77 stations.

PAC Chairperson K.C. Venugopal said four PAC reports since 2007 have been ignored and asked for a response within one month.

Bio-toilets deficientThe CAG audited 512 non-suburban stations across all railway zones; bio-toilets β€” a flagship initiative β€” were deficient or non-functional at 491 of them.
491 of 512 (~96%)
Stations with serious amenity deficienciesCAG flagged serious deficiencies in one or more Minimum Essential Amenities (drinking water, seating, toilets, platform shelters, fans, water coolers, signage) at 458 stations.
458 of 512
Deficient Wi-Fi and water-vendingDespite the Ministry having claimed these facilities in 2020-21, the audit found Wi-Fi deficient at 65 of 380 stations and water-vending machines deficient at 29 of 77 stations.
Wi-Fi 65/380; water-vending 29/77
Water with E. coli / coliformsCAG tests of platform taps found total coliform bacteria including E. coli at 49 stations in eight zones in 2022-23 and 56 stations in nine zones in 2023-24.
49 stations (2022-23) + 56 stations (2023-24)
Timeline

Timeline

  • 2007 β€” First PAC report on passenger amenities
  • 2013 β€” Second performance audit
  • 2016 β€” Compliance audit
  • 2026-08-12 β€” CAG Report No. 31 tabled in Parliament
  • 2026-09-17 β€” PAC discussion on Railways
Key Numbers

Key Numbers

  • 491/512 bio-toilets deficient
  • 458/512 stations amenity deficiencies
  • 65/380 Wi-Fi deficient
  • 29/77 water-vending deficient
02 / Why it matters

Why it matters for me

Railways must review observations since 2007 and submit corrective measures; water at 49+56 stations showed E. coli contamination.

Daily Life

Security-risk Β· Direct Β· High

Travelers Β· General Public

Contaminated water at 105+ stations puts passenger health at risk

Work Β· Daily Life

Regulatory-change Β· Direct Β· High

Policy Watchers Β· General Public

PAC directs Railways to respond within a month with corrective measures

Daily Life

Cultural-impact Β· Contextual Β· Medium

Travelers

Repeated PAC reports since 2007 show implementation failure despite flagship schemes

03 / The one thing

What to remember

The one thing
Bio-toilets β€” a flagship scheme β€” failed at 96% of audited stations despite repeated PAC reports since 2007.

PAC slams Railways: 491/512 bio-toilets non-functional, water contaminated at 105 stations.

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Verified sources (3)

Evidence behind the crack
Reporting/The Hindu

PAC pulls up Railways over gaps in passenger amenities despite promises

β†—
PrimaryPublished Sep 17, 2026Accessed Sep 18, 2026
Filing/Comptroller and Auditor General of India

CAG Report No. 31 of 2026 β€” Passenger amenities and sanitation at non-suburban railway stations in Indian Railways

β†—
CorroboratingPublished Aug 12, 2026Accessed Sep 18, 2026
Reporting/ThePrint (via PTI)

Railway zones to respond to CAG report on harmful bacteria in drinking water, unhygienic toilets

β†—
CorroboratingPublished Sep 11, 2026Accessed Sep 18, 2026

Claims and linked sources

8 claims
NumberVerifiedHigh confidence

The Public Accounts Committee on 17 September 2026 expressed concern that bio-toilets, projected as a game changer by Indian Railways, were found deficient or non-functional at 491 of 512 stations inspected by the CAG.

QuoteVerifiedHigh confidence

PAC Chairperson K.C. Venugopal said four PAC reports on passenger amenities/sanitation have been tabled since 2007 and the Railways has ignored their findings; the Ministry keeps submitting action-taken reports without on-ground improvements.

Linked evidence
FactVerifiedHigh confidence

The PAC directed the Ministry of Railways to review its observations since 2007 and submit a response within one month detailing measures to address the deficiencies.

Linked evidence
NumberVerifiedHigh confidence

The CAG audit found deficiencies in water-vending machines at 29 of 77 stations and in Wi-Fi facilities at 65 of 380 stations, even though the Ministry had told the Standing Committee on Railways in 2020-21 that these facilities had been introduced.

Linked evidence
FactVerifiedHigh confidence

The CAG report (No. 31 of 2026) flagged serious deficiencies in Minimum Essential Amenities β€” drinking water, seating, toilets, platform shelters, fans, water coolers, signage β€” at 458 of 512 audited stations, including at high-revenue/high-footfall stations.

FactVerifiedHigh confidence

CAG bacteriological tests of platform drinking-water taps found total coliform bacteria including E. coli at 49 stations in eight zones (2022-23) and 56 stations in nine zones (2023-24); the Ministry subsequently launched a special cleanliness/drinking-water quality drive.

DateVerifiedHigh confidence

The CAG report is the fourth audit on passenger amenities/sanitation in nearly two decades, following performance audits in 2007 and 2013 and a compliance audit in 2016; it was tabled in Parliament on 12 August 2026 and the PAC discussion took place on 17 September 2026.

QuoteVerifiedHigh confidence

Venugopal acknowledged the scale and complexity of running Indian Railways but said that should not hamper basic services for citizens.

Linked evidence

Community signals

Signal-only Β· not reporting
K.C. Venugopal @KCVenugopal_PACx

β€œBasic amenities provided to passengers have serious discrepancies, including drinking water, seating arrangements, fans, and roofing on platforms...”

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